m2hycon - let's do data science
Senti­ment Analysis

Under­stan­ding customer senti­ment - automatic, scalable, in-depth

Senti­ment analysis: What custo­mers say – and what they really mean

Custo­mers don’t just speak in numbers – they speak with emotions, opinions and nuances. With senti­ment analysis, you can recognize what your custo­mers actually think about products, services or brands – in tickets, emails, reviews, comments or chats. Our AI-supported solution analyses large volumes of free-text data in real time and catego­rizes senti­ments: positive, neutral or negative – diffe­ren­tiated by language and topic.

This allows you to recognize dissa­tis­fac­tion, praise or criti­cism at an early stage, priori­tize your reactions and gain valuable insights to improve your offers.

More under­stan­ding, targeted measures, smart service

Senti­ment Analysis – your solution for data-based customer orien­ta­tion.

Make opinions measurable and moods visible – for better decis­ions and faster reactions.

Automatic text analysis with NLP

Our AI reads emails, chat histo­ries, surveys and reviews - recogni­zing emotions, tonality and semantic contexts.

Catego­riza­tion by mood & theme

Whether anger, praise or confu­sion - the analysis shows not only how something is said, but what it is about.

Multi­l­in­gua­lism & cross-channel

Works in German, English and other languages - across all channels from social media to CRM.

Visua­liza­tion & trend analysis

Dashboards show senti­ment trends across time, channels or topics - ideal for manage­ment, marke­ting and service.

At a glance

Your benefits with intel­li­gent senti­ment analysis

Improve customer experi­ence

Recognize negative moods early on – and react proac­tively.

Priori­tize feedback

Concen­trate on critical issues that really require action.

Streng­then customer loyalty

Under­stand what moves custo­mers – and show that you are listening.

Accele­rate process impro­ve­ment

Use emotional data to improve products, services or commu­ni­ca­tion.

Scala­bi­lity & real-time capabi­lity

Analyze thousands of entries simul­ta­neously – without manual effort.

Support

How we support you with the intro­duc­tion of senti­ment analysis

Data acqui­si­tion & source integra­tion

We connect your text data sources - e.g. CRM, ticket systems, social media, email or feedback portals.

Interested?

Let us clarify which data offers the greatest poten­tial for your senti­ment analysis.
Request now

Model develo­p­ment & training

Our AI models are adapted to industry-specific language and relevant topics - for maximum relevance.

Curious?

Start with a topic analysis based on histo­rical data - fast, anony­mous, effec­tive.
Make an appoint­ment

Dashboar­ding & Alerts

Track senti­ment trends live - inclu­ding KPIs, topic cluste­ring and alerting in the event of a drop in senti­ment.

Convinced?

Test senti­ment analysis in a pilot area - e.g. for product feedback or customer service.
Get in touch with us

Scaling & insights automa­tion

We help you with the company-wide rollout and embed­ding in reporting, marke­ting or service processes.

Find out more?

Turn customer voices into strategic knowledge - with AI-supported senti­ment analysis.
To the project inquiry
Project request

Hear what is really being said. Under­stand what is meant.

With senti­ment analysis, you create proxi­mity to your custo­mers – automated, scalable and intel­li­gent. Get a non-binding consul­ta­tion now!

m2hycon - Michael Mederer

Dr. Michael Mederer

Chief Execu­tive Officer

Contact us:

Dr. Michael Mederer
Chief Execu­tive Officer
ed.no1768384520cyh2m1768384520@mm1768384520
+49 (0) 40 – 369 397 93

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Projektanfrage

Vielen Dank für Ihr Interesse an den Leistungen von m²hycon. Wir freuen uns sehr, von Ihrem Projekt zu erfahren und legen großen Wert darauf, Sie ausführlich zu beraten.

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Project request

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