Production & Service
Optimizing processes: efficient, proactive, error-free.
Operational planning
Short-term changes in production or service require flexible yet predictable processes. Well thought-out planning helps to optimally coordinate personnel and machines and avoid delays.
Quality management
Quality deviations in production not only lead to higher costs, but also to dissatisfied customers. Consistently high product quality can be ensured through continuous process monitoring and targeted measures.
Maintenance & servicing
Instead of reacting to faults, you act proactively – thanks to smart forecasting models and machine learning. Your systems remain efficient and your maintenance becomes efficient and plannable.
Customer service and call center
Ideally, the clients don’t notice anything about the operation and the users are satisfied. In order to fulfill this requirement, a lot has to be done in application operation. Monitoring and reactive intervention are no longer enough these days. Instead, issues must be tackled proactively and improved on an ongoing basis.
CHATBOT
More efficiency, better customer experience: With intelligent chatbots, you can speed up the processing of inquiries and offer your customers immediate solutions. This increases satisfaction and reduces costs at the same time.
Call volume forecast
Perfect timing for excellent service: thanks to smart call volume forecasts, you know exactly when peak times occur. This helps you avoid overloads, optimize your personnel planning and increase customer satisfaction.
Dynamic resource planning
The right person at the right time: With AI-supported scheduling, you can react flexibly to fluctuating customer inquiries. This allows you to optimize your resources, reduce costs and improve customer satisfaction.
First Call Resolution Forecast
Fewer redirects, faster solutions: With precise predictions for first call resolution, we help you to complete inquiries directly in the first call. This reduces waiting times and optimizes your service quality.
Sentiment Analysis
More than words - real insights: With sentiment analysis, you can capture sentiment in real time, identify trends at an early stage and optimize your customer service in a targeted manner. This increases customer satisfaction and loyalty.