m2hycon - let's do data science
Senti­ment Analysis

Under­stan­ding customer senti­ment - automatic, scalable, in-depth

Senti­ment analysis: What custo­mers say – and what they really mean

Custo­mers don’t just speak in numbers – they speak with emotions, opinions and nuances. With senti­ment analysis, you can recognize what your custo­mers actually think about products, services or brands – in tickets, emails, reviews, comments or chats. Our AI-supported solution analyses large volumes of free-text data in real time and catego­rizes senti­ments: positive, neutral or negative – diffe­ren­tiated by language and topic.

This allows you to recognize dissa­tis­fac­tion, praise or criti­cism at an early stage, priori­tize your reactions and gain valuable insights to improve your offers.
More under­stan­ding, targeted measures, smart service

Senti­ment Analysis – your solution for data-based customer orien­ta­tion.

Make opinions measurable and moods visible – for better decis­ions and faster reactions.

Automatic text analysis with NLP

Our AI reads emails, chat histo­ries, surveys and reviews - recogni­zing emotions, tonality and semantic contexts.

Catego­riza­tion by mood & theme

Whether anger, praise or confu­sion - the analysis shows not only how something is said, but what it is about.

Multi­l­in­gua­lism & cross-channel

Works in German, English and other languages - across all channels from social media to CRM.

Visua­liza­tion & trend analysis

Dashboards show senti­ment trends across time, channels or topics - ideal for manage­ment, marke­ting and service.

At a glance

Your benefits with intel­li­gent senti­ment analysis

Improve customer experi­ence

Recognize negative moods early on – and react proac­tively.

Priori­tize feedback

Concen­trate on critical issues that really require action.

Streng­then customer loyalty

Under­stand what moves custo­mers – and show that you are listening.

Accele­rate process impro­ve­ment

Use emotional data to improve products, services or commu­ni­ca­tion.

Scala­bi­lity & real-time capabi­lity

Analyze thousands of entries simul­ta­neously – without manual effort.

Support

How we support you with the intro­duc­tion of senti­ment analysis

Data acqui­si­tion & source integra­tion

We connect your text data sources - e.g. CRM, ticket systems, social media, email or feedback portals.

Interested?

Let us clarify which data offers the greatest poten­tial for your senti­ment analysis.
Request now

Model develo­p­ment & training

Our AI models are adapted to industry-specific language and relevant topics - for maximum relevance.

Curious?

Start with a topic analysis based on histo­rical data - fast, anony­mous, effec­tive.
Make an appoint­ment

Dashboar­ding & Alerts

Track senti­ment trends live - inclu­ding KPIs, topic cluste­ring and alerting in the event of a drop in senti­ment.

Convinced?

Test senti­ment analysis in a pilot area - e.g. for product feedback or customer service.
Get in touch with us

Scaling & insights automa­tion

We help you with the company-wide rollout and embed­ding in reporting, marke­ting or service processes.

Find out more?

Turn customer voices into strategic knowledge - with AI-supported senti­ment analysis.
To the project inquiry
Project request

Hear what is really being said. Under­stand what is meant.

With senti­ment analysis, you create proxi­mity to your custo­mers – automated, scalable and intel­li­gent. Get a non-binding consul­ta­tion now!

m2hycon - Michael Mederer

Dr. Michael Mederer

Chief Execu­tive Officer

Contact us:

Dr. Michael Mederer
Chief Execu­tive Officer
ed.no1765766693cyh2m1765766693@mm1765766693
+49 (0) 40 – 369 397 93

e-mail
TEL
LINKEDIN

Projektanfrage

Vielen Dank für Ihr Interesse an den Leistungen von m²hycon. Wir freuen uns sehr, von Ihrem Projekt zu erfahren und legen großen Wert darauf, Sie ausführlich zu beraten.

Von Ihnen im Formular eingegebene Daten speichern und verwenden wir ausschließlich zur Bearbeitung Ihrer Anfrage. Ihre Daten werden verschlüsselt übermittelt. Wir verarbeiten Ihre personenbezogenen Daten im Einklang mit unserer Datenschutzerklärung.

Project request

Thank you for your interest in m²hycon’s services. We look forward to hearing about your project and attach great importance to providing you with detailed advice.

We store and use the data you enter in the form exclusively for processing your request. Your data is transmitted in encrypted form. We process your personal data in accordance with our privacy policy.