m2hycon - let's do data science
Call volume forecast

Know when it's ringing - planning relia­bi­lity for service & support

Call volume forecast: plan resources, ensure quality

Whether call center, hotline or technical support – fluctua­ting call volumes pose a major chall­enge. Too few staff lead to waiting times and dissa­tis­fac­tion, too many tie up resources unneces­s­a­rily. Our AI-supported call volume forecast provides you with precise predic­tions of when to expect which volume – hourly, daily, seaso­nally.

By analy­zing histo­rical call data, calendar data, promo­tions, weather or product launches, we create valid forecasts that allow you to plan your service team optimally – for greater effici­ency, better availa­bi­lity and higher customer satis­fac­tion.
Less stress, better control, consis­tent service quality

Call volume forecas­ting – your solution for precise capacity planning in customer contact.

Replace gut feeling with reliable data – and make the right personnel decis­ions at the right time.

Time series-based volume models

Our forecast models are based on histo­rical call patterns and take into account times of day, days of the week, public holidays, promo­tions or disrup­tions.

Real-time data connec­tion & updating

Changes in user behavior or short-term events are dynami­cally incor­po­rated into the forecast.

Integra­tion in workforce manage­ment

Use the forecast data directly for shift planning, personnel alloca­tion or escala­tion control.

Simula­tion functions & what-if scena­rios

Test how changes in the scope of service, marke­ting or opening hours affect call volumes.

At a glance

Your benefits with intel­li­gent call volume forecas­ting

Planning security

Know in advance how many agents you need and when – on an hourly basis.

Cost effici­ency

Avoid overstaf­fing or under­staf­fing through precise planning.

Ensuring service quality

Keep response times, availa­bi­lity and SLAs stable – even during peak loads.

Scala­bi­lity

Whether you have a small team or a large center – the forecas­ting models adapt to your size and struc­ture.

Data-based decis­ions

Make personnel and budget decis­ions based on facts rather than feelings.

Support

How we support you with the intro­duc­tion of your call volume forecast

Data integra­tion & analysis history

We combine your call statis­tics, service logs and external factors to create a complete forecas­ting model.

Interested?

Let us analyze your call behavior together and identify forecas­ting poten­tial.
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Model develo­p­ment & calibra­tion

Our algorithms are trained on your seasonal patterns, opening hours and volume classes.

Curious?

Experi­ence how accura­tely AI can tell you today what will happen tomorrow.
Make an appoint­ment

Dashboard & forecast reporting

Use graphical tools to visua­lize forecasts, devia­tions and real-time adjus­t­ments.

Convinced?

Start with a test in a service team or location.
Get in touch with us

Support & model mainten­ance

We support you in the long term with forecast optimiza­tions, feedback loops and conti­nuous valida­tion.

Find out more?

Trans­form your hotline into a predic­table high-perfor­mance area - with reliable forecas­ting exper­tise.
To the project inquiry
Project request

Plan with data – instead of reacting with gut feeling.

Our call volume forecas­ting solution ensures effici­ency, service quality and scala­bi­lity. Get a non-binding consul­ta­tion now!

m2hycon - Michael Mederer

Dr. Michael Mederer

Chief Execu­tive Officer

Contact us:

Dr. Michael Mederer
Chief Execu­tive Officer
ed.no1765765408cyh2m1765765408@mm1765765408
+49 (0) 40 – 369 397 93

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Projektanfrage

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Project request

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